Ticker:
Source: M9.news
Publication Date:
Scraped At:
Sentiment Score: -0.90
AI Explanation:
The article's sentiment is overwhelmingly negative towards Southwest Airlines, highlighting a loyal customer's decision to leave due to new baggage fees, poor customer service, and the loss of its unique customer-friendly model. It frames Southwest's changes as 'self-sabotage' and a departure from critical accommodations, leading to a frustrating and overwhelming experience for passengers. While it briefly mentions 'all major airlines have their own issues,' the primary and intense criticism is directed solely at Southwest.