Ticker:
Source: View from the Wing
Publication Date:
Scraped At:
Sentiment Score: -0.90
AI Explanation:
The article is overwhelmingly negative towards Southwest Airlines, detailing multiple unannounced negative changes to its policies (e.g., charging for bags, expiring credits, impact of outbound changes on return flights) that lead to passengers losing perks, free bags, and travel credits. It highlights poor communication and potential IT issues, portraying the airline's actions as detrimental to its customers and elite members.